FAQ
What types of products does AmbLite offer?
AmbLite specializes in innovative home and lifestyle products, including versatile wireless Bluetooth speakers with integrated charging stations and stylish RGB night lights. Our selection also features multifunctional items such as magnetic picture lights designed to enhance your living space.
How can I return an item?
To initiate a return, you must contact us at amblite66@gmail.com within 30 days of receiving your item. Please ensure that the item is in its original condition and packaging to facilitate the return process.
What is the refund policy at AmbLite?
AmbLite has a 30-day return policy. Once we receive and inspect your returned item, we will notify you if your refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.
Are there any items that cannot be returned?
Yes, certain items are non-returnable, including perishable goods, custom products, personal care items, hazardous materials, and sale items. If you have questions about a specific item, please contact us for clarification.
How long does it take to receive a refund?
Once your return is approved, you will receive your refund within 10 business days. However, please note that it may take additional time for your bank or credit card company to process and post the refund.
Can I exchange an item?
The most efficient way to exchange an item is to return the original item and, once the return is accepted, make a separate purchase for the new item you desire.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.
Is there a cooling-off period for returns in the European Union?
Yes, if your merchandise is shipped to the European Union, you have a 14-day cooling-off period during which you can cancel or return your order for any reason. The item must be in its original condition and packaging.